Interview Insights 48 records
IntervieweeQuoteDriversHabit ComponentsApplicable NeedDesign Insight
1 Nili Leaderboards — you need to be careful with entrepreneurs, because on one hand they have a lot of failures and feelings of inadequacy. Comparing them to someone who is succeeding might create the opposite reaction. You need to do it in a very subtle, thoughtful way. AccomplishmentEmpowerment Reward Achievement & WinsEmotional ResilienceAccomplishment — the desire to be first drives them. Empowerment — this is another game within the game to be first on the board.
2 Ohad The need to document information about competitors stems from the fear of looking unprofessional in front of investors or partners. Social InfluenceAvoidance Emotional relief Stay UpdatedAvoidance — the desire to avoid an unpleasant situation drives the user. Social Influence — fear of appearing unprofessional.
3 Ohad A high sense of satisfaction is created when Gmail is clean and empty. He strives for 'zero emails'. Accomplishment Reward Order & ClarityAchievement & WinsAccomplishment — tracking the goal, the desire to reach the target.
4 Ohad Curation Agent (personalized content): aspiring to receive a curated stream of news, podcasts, and articles specific to the entrepreneur's domain — to stay updated with 'minimum noise and maximum value'. Driven by fear of falling behind market changes and competitors. Avoidance Emotional relief Stay UpdatedOrder & ClarityAvoidance — the desire to avoid an unpleasant situation drives the user, so they'll engage in order not to fall behind.
5 Ohad The fear of running out of money and time is a strong motivator. AvoidanceScarcity Emotional relief Emotional ResilienceAvoidance — the desire to avoid an unpleasant situation drives the user.
6 Dana Distinguishing between 'hobbyist' and 'committed' entrepreneurs: 'If they're in a space where they can brainstorm when they're already more settled on what they want to go with, that would be much better. Because today we do reach people like that and it's too commitment-heavy for them. There's a huge difference between someone who still works their day job — it still looks like a hobby. There's something very frightening about the casualization.' Avoidance Emotional reliefObligation Emotional ResilienceAvoidance — if we succeed in stopping entrepreneurs from dropping out, giving them confidence and commitment to their venture, they'll continue even if they arrived unprepared.
7 Noam Similarly, his need to 'clear' notifications in WhatsApp and Slack and reach 'zero' unread messages provides a sense of completion and satisfaction that drives him to action. AccomplishmentAvoidance RewardJoyTrigger Order & ClarityAchievement & WinsThe trigger that works for him — the completion of a task gives him pleasure.
8 Dana Convenient and intuitive features (Canva): 'The drag-and-drop of images so you don't need to upload — you just drag and it's done. The ability to download partial assets. Built-in image editing at a high level with effects you can add. How you organize everything at the end — there's a kind of studio of all the things, and it's easy to find the materials.' AccomplishmentEmpowerment Emotional reliefJoy Enjoyable UXAccomplishment — the drive to complete the task. Empowerment of Creativity & Feedback — a product that encourages creativity and the ability to produce something new drives her.
9 Ohad The need for feedback, celebration, and recognition of small achievements (like completing a persona or a milestone) becomes significant to continue advancing and feeling satisfaction. AccomplishmentEmpowermentOwnership JoyReward Achievement & WinsAccomplishment — the desire to complete drives the user. Empowerment — the gamification within the step. Ownership — the venture is the entrepreneur's extension.
10 Dana Entrepreneurs need a system that simulates a supportive team, provides reliable expert advice, a supportive community, and encourages holistic business development — while dealing with information overload and the need for focus. AvoidanceSocial Influence Emotional relief Emotional SupportOrder & Clarity
11 Dana The importance of mobile for entrepreneurs: 'As an entrepreneur, there was no separation between my personal life and work. Entrepreneurs are very impulsive people — there's something like: now I feel something, now I want to record... I closed a loop, I'm not leaving the system.' Enjoyable UX
12 Dana Reward and competitiveness (Duolingo): 'Coins, coins, coins all the time... and also the leaderboard — wow, the leaderboard was very strong.' AccomplishmentUnpredictability RewardJoy Achievement & WinsAccomplishment — giving the user feedback and celebration after completing a task reinforces the habit. Unpredictability — variable reward that creates a habit.
13 Nili 'I would want notifications in the product. And also — proactive things like: you haven't been here for a few days, is everything okay? Or: you received poor validation, or I can see you're stuck in Product Concept. Would you like new market research, or we found a new competitor.' AccomplishmentAvoidance Trigger Emotional SupportProgress TrackingAvoidance — to avoid missing out; the desire to complete.
14 Ohad The entrepreneur's emotional state changes daily, and the system needs to be aware of this and adapt — for example through an 'attitude tracker' that identifies their emotional state. AvoidanceOwnership Emotional relief Emotional ResilienceEmotional SupportAvoidance — so they'll engage in order not to feel alone, to know something is with them. Ownership — the venture is the entrepreneur's extension.
15 Ohad The ability to track milestones, goals, and timelines helps build an organized work plan. The need for measurable weekly progress. Accomplishment Keep track Progress TrackingAccomplishment — tracking progress.
16 Ohad As the journey progresses and difficulties mount — financial pressure, family, failures — it's vital to remember the original 'why' that drove the entrepreneur, to maintain motivation. Recalling the vision and impact of the startup remains important for preserving the sense of meaning and direction. Epic Meaning Why (Big Goal) Purpose & VisionEmotional ResilienceEpic Meaning and Calling — as time passes and the situation gets harder, it's important to remind the user why they're here, to keep them connected to the goal.
17 Ohad Fear of falling behind: driven by the worry that competitors are moving forward, raising money, launching features — 'I must advance' and cannot 'rest'. The need to stay updated on the most relevant news and be part of a community of other entrepreneurs grows over time. Avoidance Emotional reliefObligation Stay UpdatedEmotional ResilienceAvoidance — the desire to avoid an unpleasant situation drives the user.
18 Dana Mood tracking and personalized recommendations: 'Add a feature that isn't complicated — it rates: Hi Dana, how are you feeling about your venture today on a scale... and then it can show you: note that after a month you're still very unsure about this. What do you think could help? Give them options.' Normalization of failures: 'Sometimes putting things in perspective — it's okay to be in a down, that's an inseparable part of the process, and that's excellent.' Avoidance Emotional relief Emotional ResilienceEmotional SupportAvoidance — so they'll engage in order not to feel alone, to know someone is with them. And this will also instill confidence.
19 Noam Noam regularly uses apps like TikTok and Instagram, partly because they provide an endless stream of new and entertaining content that 'clears his head'. Avoidance Joy Enjoyable UXEmotional Resilience
20 Noam '[Interactive] it's active... but it's relatively very calm... it's not like I get five notifications every day.' AvoidanceUnpredictability Trigger Order & ClarityEnjoyable UXWe tend to be occupied with incomplete tasks — they don't leave our consciousness. Therefore we prefer to avoid them. On the other hand, we have an attraction to variable and unknown rewards.
21 Dana Sense of improvement and progress (Grammarly, Duolingo): 'There's a feeling that you're not just working on a tool but that it knows you and helps improve you — and that in itself really motivates.' 'What I liked were the breaks — I could sometimes sit for three hours. It gave some sense of progress all the time — look, I passed another thing.' Accomplishment Keep trackJoyReward Progress TrackingAchievement & WinsAccomplishment — the desire to complete drives the user.
22 Nili 'Wolt surprises me every time and that's why I like it. The icons are just beautiful and I'm a very visual person — I love all the carousels they have. Sometimes it's video, sometimes photos — there's a lot of variety, it's not boring. Even the scroll is lively.' 'The colors of Wolt are so much fun — they're pleasant.' 'Give it a slightly more interesting appearance — something about its colors that doesn't create a desire to return to it.' Unpredictability Joy Enjoyable UXWolt surprises her every time and that's why she likes it.
23 Noam In stressful situations with a sense of overwhelm, Noam or his partner turn to creating lists (To-Do List) to 'take all those clouds and put them in some list.' This action restores a sense of control, creates order, and allows focusing on one task at a time — reducing anxiety and motivating action. AvoidanceOwnership Emotional relief Order & ClarityEmotional Resilience
24 Ohad He lacks understanding of where he's headed — what he'll get from working in the system, whether it's money, fame, or just 'nice'. There's a need to remind him of the 'why' that drove him in the first place — his vision to help entrepreneurs and improve their professionalism. Epic MeaningSocial Influence RewardWhy (Big Goal) Purpose & VisionProgress TrackingEpic Meaning — creating impact. Social Influence — fame and publicity / money.
25 Noam Entrepreneurship is a 'problem,' not a 'feature' — a journey accompanied by extreme emotional ups and downs ('manic-depression') and a sense of loneliness. Noam expresses openness to an AI tool that could provide holistic support, know him deeply, and help him organize his thoughts and emotions. AvoidanceOwnership Emotional reliefObligation Emotional SupportEmotional ResilienceAvoidance — support in difficult moments can be a strong driver toward the system. Obligation — to put ourselves in a place where the entrepreneur has an obligation to us, like the one toward a partner who goes the journey with them.
26 Nili The homepage needs to be personalized for each user, showing relevant things (like recent actions, new reports, progress), and creating a sense of FOMO and anticipation to see what's new at each visit. AvoidanceUnpredictability Emotional relief Stay UpdatedProgress TrackingThe need to refresh the user each time they enter because they fear falling behind.
27 Noam He explains that a notification that pops up when he's trying to concentrate on a task 'takes him out of focus' and forces him to deal with it immediately. He describes difficulty seeing unhandled notifications — a compulsive need to 'clean' them. AvoidanceUnpredictability Trigger Order & ClarityWe tend to be occupied with incomplete tasks — they don't leave our consciousness.
28 Nili 'It just clears my head. It requires such specific focus from me... I find it very strengthening — it just lets me not think about anything, I'm just concentrating on what's right in front of me.' 'Colorful and happy — it's very innocent, no-brainer, you don't need to activate anything, just your eyes and your finger.' Avoidance JoyEmotional relief Enjoyable UXEmotional ResilienceAvoidance with Joy — to avoid difficulty and air out, entrepreneurs need to clear their head.
29 Nili 'Items with AI and items without AI... suddenly they encounter an item without AI and it's like: I would really want there to be some popup that says — we know you got used to us helping you, but here it's really important that you think for yourself. Something that explained the gaps to me.' 'I would want to see why we recommended certain recommendations, or be able to ask questions about it.' Accomplishment Emotional relief Order & ClarityEnjoyable UXAvoidance — to communicate correctly with users, to be transparent and clear, explain what's behind the work — this will give them confidence and help them complete tasks calmly.
30 Ohad The ability to present a full and impressive dashboard to mentors and investors is a source of pride, and a desire to share hard work and successes with others ('look what I built'). Social InfluenceAccomplishment RewardJoyObligation Achievement & WinsPurpose & VisionSocial Influence — the need to share my creation so others see the achievement. Accomplishment — the need to finish the dashboard. Obligation — commitment to investors is what drives the user.
31 Dana 'Academy' within the system: desire for an 'Academy' tab within the platform that would allow learning about the startup world and centralizing relevant content in one place, instead of searching outside. Avoidance Emotional relief Stay UpdatedOrder & ClarityAvoidance — to avoid falling behind.
32 Nili 'I think our product is not human.' 'We're not talking to users in language that's at eye level.' 'We're only teaching them — we're not with them.' 'Maybe precisely the entrepreneurs who come for the first time need someone to explain things to them as if they were five years old.' Avoidance Emotional relief Emotional SupportEnjoyable UXAvoidance — if we don't learn to communicate correctly with entrepreneurs, they'll avoid the product.
33 Dana 'I'm sure that no matter what, I'll manage there somehow. I also often find myself taking out elements that aren't related — like I need a photo for something, I'll just grab it, I enter, find, save a bit.' Accomplishment Emotional reliefJoy Enjoyable UXAccomplishment — the drive to complete the task. Empowerment — a product that encourages creativity drives her.
34 Noam Noam describes himself as an entrepreneur who needs a 'small win'. He enjoys entering the trading app more when the market is rising, which gives him a sense of success. AvoidanceUnpredictabilityAccomplishment RewardEmotional reliefJoy Achievement & WinsEmotional ResilienceHe enjoys avoiding loss and seeing the reward — naturally logical.
35 Ohad At the beginning of the journey, entrepreneurs are very motivated with high drive — money, fame, recognition. There's a feeling that the journey is 'pastoral' and easier than it really is. Epic Meaning Why (Big Goal)Joy Purpose & VisionEpic Meaning and Calling — at the start of the journey, the entrepreneur is very driven and highly motivated.
36 Dana Constant innovations: 'Every time you enter and suddenly see something new — that's cool. It's also the feeling: great, I'm in the same tool but I'm not falling behind, I am leveraging.' Unpredictability RewardJoy Stay UpdatedAchievement & WinsUnpredictability — unexpected positive elements create variable rewards that form habits.
37 Dana An educational or knowledge-based product needs to establish itself as a reliable authority so that the user will trust its recommendations and content. Avoidance Emotional relief Emotional SupportEnjoyable UXAvoidance — users will avoid the product if they don't trust it as a reliable authority.
38 Dana Avoiding stagnation: 'Stagnation killed me — when I felt things weren't progressing. Failing is a thousand times better than things just not moving, no change, I didn't learn anything, I just stayed stuck. Stagnation kills.' AvoidanceAccomplishment Progress TrackingEmotional ResilienceAccomplishment — the drive to complete the task. Avoidance — the desire to avoid drives the user.
39 Ohad The need for 'fuel' along the way, especially during difficult times — addressing fears like uncertainty about money, time, and competition. AvoidanceScarcity Why (Big Goal)Emotional relief Emotional ResilienceEmotional SupportAvoidance — difficulty to a certain extent can be a driver. Scarcity — offering an answer to that lack sparingly can also drive the user.
40 Ohad Watching French language learning videos with smiling people and a positive atmosphere gives him a 'good feeling' and 'lifts' him. Accomplishment RewardJoy Enjoyable UXEnjoyable habits — a habit is better embedded in enjoyment.
41 Dana Response to entrepreneurial loneliness and need for feedback: 'It's very lonely, and no one will ever care about a venture as much as you do. The ability — and I think this is why people are so excited about talking with ChatGPT — is because first of all, there's feedback, and a slight feeling that you're not alone.' AvoidanceOwnership Emotional relief Emotional SupportAvoidance — so they'll engage in order not to feel alone. Ownership — the venture is the entrepreneur's 'baby'.
42 Ohad What is the entrepreneur's 'why'? — Fame and publicity: aspiring to see themselves on the cover of a tech magazine, proving success to friends and family. — Money: financial independence and work flexibility. — Creating impact: many are driven by a vision to create meaningful change, like improving women's wages or helping others. Social InfluenceEpic Meaning Why (Big Goal) Purpose & VisionEpic Meaning — creating impact. Social Influence — fame and publicity / money.
43 Ohad A state of 40–50 emails is a 'disaster' for him, and 70 emails 'sit on him' — creating emotional load that affects daily decisions, like skipping startup events. Avoidance Trigger Order & ClarityEmotional ResilienceAvoidance — the desire to avoid an unpleasant situation drives the user. Trigger — this is a state where it's easier to drive the user to action.
44 Noam Noam emphasizes that he loves the Interactive Brokers and Wise apps because they are simple and display the most important information (like profit and loss) immediately upon opening. UnpredictabilityAvoidance RewardJoy Enjoyable UXOrder & ClarityThe expectation of the (variable) reward drives him, and the desire to avoid loss.
45 Nili 'When was the last time I worked with Todoist? Last week. I think I do it more as a habit — like Monday and Thursday. First I mark all the tasks I've finished — I clean.' 'Would I stop myself? Of course. There's no one like me who doesn't make a unicorn.' 'Wow, you're doing great — you're almost finishing Customer Discovery. Some entity that accompanies them and pops up to give them that encouragement.' 'They make sure you succeed because in the end you're very very frustrated.' AccomplishmentUnpredictability RewardKeep trackJoy Progress TrackingAchievement & WinsThe desire for the reward (that's fun) after completing the task.
46 Ohad He sees creation as one of the important things. EmpowermentOwnership Reward Achievement & WinsEnjoyable UXEmpowerment of Creativity & Feedback — giving the user the experience of creation and feedback on it reinforces ownership of the product.
47 Noam Entrepreneurship is a 'problem' and an intense emotional journey with sharp ups and downs, accompanied by feelings of loneliness and sometimes 'breaking'. The product needs to recognize and respond to this journey, provide a sense of accompaniment, and reduce loneliness. AvoidanceOwnership Emotional relief Emotional SupportEmotional ResilienceAvoidance — the desire to avoid difficulty and the unpleasant feelings. Ownership — the venture is the entrepreneur's extension.
48 Ohad Creating and completing tasks gives him fun and satisfaction, as long as the workload is reasonable. AccomplishmentOwnership RewardJoy Achievement & WinsEnjoyable UXAccomplishment — the desire to reach and complete tasks reinforces ownership.
1Nili
Quote
Leaderboards — you need to be careful with entrepreneurs, because on one hand they have a lot of failures and feelings of inadequacy. Comparing them to someone who is succeeding might create the opposite reaction. You need to do it in a very subtle, thoughtful way.
Drivers
AccomplishmentEmpowerment
Habit Components
Reward
Applicable Need
Achievement & WinsEmotional Resilience
Design Insight
Accomplishment — the desire to be first drives them. Empowerment — this is another game within the game to be first on the board.
2Ohad
Quote
The need to document information about competitors stems from the fear of looking unprofessional in front of investors or partners.
Drivers
Social InfluenceAvoidance
Habit Components
Emotional relief
Applicable Need
Stay Updated
Design Insight
Avoidance — the desire to avoid an unpleasant situation drives the user. Social Influence — fear of appearing unprofessional.
3Ohad
Quote
A high sense of satisfaction is created when Gmail is clean and empty. He strives for 'zero emails'.
Drivers
Accomplishment
Habit Components
Reward
Applicable Need
Order & ClarityAchievement & Wins
Design Insight
Accomplishment — tracking the goal, the desire to reach the target.
4Ohad
Quote
Curation Agent (personalized content): aspiring to receive a curated stream of news, podcasts, and articles specific to the entrepreneur's domain — to stay updated with 'minimum noise and maximum value'. Driven by fear of falling behind market changes and competitors.
Drivers
Avoidance
Habit Components
Emotional relief
Applicable Need
Stay UpdatedOrder & Clarity
Design Insight
Avoidance — the desire to avoid an unpleasant situation drives the user, so they'll engage in order not to fall behind.
5Ohad
Quote
The fear of running out of money and time is a strong motivator.
Drivers
AvoidanceScarcity
Habit Components
Emotional relief
Applicable Need
Emotional Resilience
Design Insight
Avoidance — the desire to avoid an unpleasant situation drives the user.
6Dana
Quote
Distinguishing between 'hobbyist' and 'committed' entrepreneurs: 'If they're in a space where they can brainstorm when they're already more settled on what they want to go with, that would be much better. Because today we do reach people like that and it's too commitment-heavy for them. There's a huge difference between someone who still works their day job — it still looks like a hobby. There's something very frightening about the casualization.'
Drivers
Avoidance
Habit Components
Emotional reliefObligation
Applicable Need
Emotional Resilience
Design Insight
Avoidance — if we succeed in stopping entrepreneurs from dropping out, giving them confidence and commitment to their venture, they'll continue even if they arrived unprepared.
7Noam
Quote
Similarly, his need to 'clear' notifications in WhatsApp and Slack and reach 'zero' unread messages provides a sense of completion and satisfaction that drives him to action.
Drivers
AccomplishmentAvoidance
Habit Components
RewardJoyTrigger
Applicable Need
Order & ClarityAchievement & Wins
Design Insight
The trigger that works for him — the completion of a task gives him pleasure.
8Dana
Quote
Convenient and intuitive features (Canva): 'The drag-and-drop of images so you don't need to upload — you just drag and it's done. The ability to download partial assets. Built-in image editing at a high level with effects you can add. How you organize everything at the end — there's a kind of studio of all the things, and it's easy to find the materials.'
Drivers
AccomplishmentEmpowerment
Habit Components
Emotional reliefJoy
Applicable Need
Enjoyable UX
Design Insight
Accomplishment — the drive to complete the task. Empowerment of Creativity & Feedback — a product that encourages creativity and the ability to produce something new drives her.
9Ohad
Quote
The need for feedback, celebration, and recognition of small achievements (like completing a persona or a milestone) becomes significant to continue advancing and feeling satisfaction.
Drivers
AccomplishmentEmpowermentOwnership
Habit Components
JoyReward
Applicable Need
Achievement & Wins
Design Insight
Accomplishment — the desire to complete drives the user. Empowerment — the gamification within the step. Ownership — the venture is the entrepreneur's extension.
10Dana
Quote
Entrepreneurs need a system that simulates a supportive team, provides reliable expert advice, a supportive community, and encourages holistic business development — while dealing with information overload and the need for focus.
Drivers
AvoidanceSocial Influence
Habit Components
Emotional relief
Applicable Need
Emotional SupportOrder & Clarity
11Dana
Quote
The importance of mobile for entrepreneurs: 'As an entrepreneur, there was no separation between my personal life and work. Entrepreneurs are very impulsive people — there's something like: now I feel something, now I want to record... I closed a loop, I'm not leaving the system.'
Applicable Need
Enjoyable UX
12Dana
Quote
Reward and competitiveness (Duolingo): 'Coins, coins, coins all the time... and also the leaderboard — wow, the leaderboard was very strong.'
Drivers
AccomplishmentUnpredictability
Habit Components
RewardJoy
Applicable Need
Achievement & Wins
Design Insight
Accomplishment — giving the user feedback and celebration after completing a task reinforces the habit. Unpredictability — variable reward that creates a habit.
13Nili
Quote
'I would want notifications in the product. And also — proactive things like: you haven't been here for a few days, is everything okay? Or: you received poor validation, or I can see you're stuck in Product Concept. Would you like new market research, or we found a new competitor.'
Drivers
AccomplishmentAvoidance
Habit Components
Trigger
Applicable Need
Emotional SupportProgress Tracking
Design Insight
Avoidance — to avoid missing out; the desire to complete.
14Ohad
Quote
The entrepreneur's emotional state changes daily, and the system needs to be aware of this and adapt — for example through an 'attitude tracker' that identifies their emotional state.
Drivers
AvoidanceOwnership
Habit Components
Emotional relief
Applicable Need
Emotional ResilienceEmotional Support
Design Insight
Avoidance — so they'll engage in order not to feel alone, to know something is with them. Ownership — the venture is the entrepreneur's extension.
15Ohad
Quote
The ability to track milestones, goals, and timelines helps build an organized work plan. The need for measurable weekly progress.
Drivers
Accomplishment
Habit Components
Keep track
Applicable Need
Progress Tracking
Design Insight
Accomplishment — tracking progress.
16Ohad
Quote
As the journey progresses and difficulties mount — financial pressure, family, failures — it's vital to remember the original 'why' that drove the entrepreneur, to maintain motivation. Recalling the vision and impact of the startup remains important for preserving the sense of meaning and direction.
Drivers
Epic Meaning
Habit Components
Why (Big Goal)
Applicable Need
Purpose & VisionEmotional Resilience
Design Insight
Epic Meaning and Calling — as time passes and the situation gets harder, it's important to remind the user why they're here, to keep them connected to the goal.
17Ohad
Quote
Fear of falling behind: driven by the worry that competitors are moving forward, raising money, launching features — 'I must advance' and cannot 'rest'. The need to stay updated on the most relevant news and be part of a community of other entrepreneurs grows over time.
Drivers
Avoidance
Habit Components
Emotional reliefObligation
Applicable Need
Stay UpdatedEmotional Resilience
Design Insight
Avoidance — the desire to avoid an unpleasant situation drives the user.
18Dana
Quote
Mood tracking and personalized recommendations: 'Add a feature that isn't complicated — it rates: Hi Dana, how are you feeling about your venture today on a scale... and then it can show you: note that after a month you're still very unsure about this. What do you think could help? Give them options.' Normalization of failures: 'Sometimes putting things in perspective — it's okay to be in a down, that's an inseparable part of the process, and that's excellent.'
Drivers
Avoidance
Habit Components
Emotional relief
Applicable Need
Emotional ResilienceEmotional Support
Design Insight
Avoidance — so they'll engage in order not to feel alone, to know someone is with them. And this will also instill confidence.
19Noam
Quote
Noam regularly uses apps like TikTok and Instagram, partly because they provide an endless stream of new and entertaining content that 'clears his head'.
Drivers
Avoidance
Habit Components
Joy
Applicable Need
Enjoyable UXEmotional Resilience
20Noam
Quote
'[Interactive] it's active... but it's relatively very calm... it's not like I get five notifications every day.'
Drivers
AvoidanceUnpredictability
Habit Components
Trigger
Applicable Need
Order & ClarityEnjoyable UX
Design Insight
We tend to be occupied with incomplete tasks — they don't leave our consciousness. Therefore we prefer to avoid them. On the other hand, we have an attraction to variable and unknown rewards.
21Dana
Quote
Sense of improvement and progress (Grammarly, Duolingo): 'There's a feeling that you're not just working on a tool but that it knows you and helps improve you — and that in itself really motivates.' 'What I liked were the breaks — I could sometimes sit for three hours. It gave some sense of progress all the time — look, I passed another thing.'
Drivers
Accomplishment
Habit Components
Keep trackJoyReward
Applicable Need
Progress TrackingAchievement & Wins
Design Insight
Accomplishment — the desire to complete drives the user.
22Nili
Quote
'Wolt surprises me every time and that's why I like it. The icons are just beautiful and I'm a very visual person — I love all the carousels they have. Sometimes it's video, sometimes photos — there's a lot of variety, it's not boring. Even the scroll is lively.' 'The colors of Wolt are so much fun — they're pleasant.' 'Give it a slightly more interesting appearance — something about its colors that doesn't create a desire to return to it.'
Drivers
Unpredictability
Habit Components
Joy
Applicable Need
Enjoyable UX
Design Insight
Wolt surprises her every time and that's why she likes it.
23Noam
Quote
In stressful situations with a sense of overwhelm, Noam or his partner turn to creating lists (To-Do List) to 'take all those clouds and put them in some list.' This action restores a sense of control, creates order, and allows focusing on one task at a time — reducing anxiety and motivating action.
Drivers
AvoidanceOwnership
Habit Components
Emotional relief
Applicable Need
Order & ClarityEmotional Resilience
24Ohad
Quote
He lacks understanding of where he's headed — what he'll get from working in the system, whether it's money, fame, or just 'nice'. There's a need to remind him of the 'why' that drove him in the first place — his vision to help entrepreneurs and improve their professionalism.
Drivers
Epic MeaningSocial Influence
Habit Components
RewardWhy (Big Goal)
Applicable Need
Purpose & VisionProgress Tracking
Design Insight
Epic Meaning — creating impact. Social Influence — fame and publicity / money.
25Noam
Quote
Entrepreneurship is a 'problem,' not a 'feature' — a journey accompanied by extreme emotional ups and downs ('manic-depression') and a sense of loneliness. Noam expresses openness to an AI tool that could provide holistic support, know him deeply, and help him organize his thoughts and emotions.
Drivers
AvoidanceOwnership
Habit Components
Emotional reliefObligation
Applicable Need
Emotional SupportEmotional Resilience
Design Insight
Avoidance — support in difficult moments can be a strong driver toward the system. Obligation — to put ourselves in a place where the entrepreneur has an obligation to us, like the one toward a partner who goes the journey with them.
26Nili
Quote
The homepage needs to be personalized for each user, showing relevant things (like recent actions, new reports, progress), and creating a sense of FOMO and anticipation to see what's new at each visit.
Drivers
AvoidanceUnpredictability
Habit Components
Emotional relief
Applicable Need
Stay UpdatedProgress Tracking
Design Insight
The need to refresh the user each time they enter because they fear falling behind.
27Noam
Quote
He explains that a notification that pops up when he's trying to concentrate on a task 'takes him out of focus' and forces him to deal with it immediately. He describes difficulty seeing unhandled notifications — a compulsive need to 'clean' them.
Drivers
AvoidanceUnpredictability
Habit Components
Trigger
Applicable Need
Order & Clarity
Design Insight
We tend to be occupied with incomplete tasks — they don't leave our consciousness.
28Nili
Quote
'It just clears my head. It requires such specific focus from me... I find it very strengthening — it just lets me not think about anything, I'm just concentrating on what's right in front of me.' 'Colorful and happy — it's very innocent, no-brainer, you don't need to activate anything, just your eyes and your finger.'
Drivers
Avoidance
Habit Components
JoyEmotional relief
Applicable Need
Enjoyable UXEmotional Resilience
Design Insight
Avoidance with Joy — to avoid difficulty and air out, entrepreneurs need to clear their head.
29Nili
Quote
'Items with AI and items without AI... suddenly they encounter an item without AI and it's like: I would really want there to be some popup that says — we know you got used to us helping you, but here it's really important that you think for yourself. Something that explained the gaps to me.' 'I would want to see why we recommended certain recommendations, or be able to ask questions about it.'
Drivers
Accomplishment
Habit Components
Emotional relief
Applicable Need
Order & ClarityEnjoyable UX
Design Insight
Avoidance — to communicate correctly with users, to be transparent and clear, explain what's behind the work — this will give them confidence and help them complete tasks calmly.
30Ohad
Quote
The ability to present a full and impressive dashboard to mentors and investors is a source of pride, and a desire to share hard work and successes with others ('look what I built').
Drivers
Social InfluenceAccomplishment
Habit Components
RewardJoyObligation
Applicable Need
Achievement & WinsPurpose & Vision
Design Insight
Social Influence — the need to share my creation so others see the achievement. Accomplishment — the need to finish the dashboard. Obligation — commitment to investors is what drives the user.
31Dana
Quote
'Academy' within the system: desire for an 'Academy' tab within the platform that would allow learning about the startup world and centralizing relevant content in one place, instead of searching outside.
Drivers
Avoidance
Habit Components
Emotional relief
Applicable Need
Stay UpdatedOrder & Clarity
Design Insight
Avoidance — to avoid falling behind.
32Nili
Quote
'I think our product is not human.' 'We're not talking to users in language that's at eye level.' 'We're only teaching them — we're not with them.' 'Maybe precisely the entrepreneurs who come for the first time need someone to explain things to them as if they were five years old.'
Drivers
Avoidance
Habit Components
Emotional relief
Applicable Need
Emotional SupportEnjoyable UX
Design Insight
Avoidance — if we don't learn to communicate correctly with entrepreneurs, they'll avoid the product.
33Dana
Quote
'I'm sure that no matter what, I'll manage there somehow. I also often find myself taking out elements that aren't related — like I need a photo for something, I'll just grab it, I enter, find, save a bit.'
Drivers
Accomplishment
Habit Components
Emotional reliefJoy
Applicable Need
Enjoyable UX
Design Insight
Accomplishment — the drive to complete the task. Empowerment — a product that encourages creativity drives her.
34Noam
Quote
Noam describes himself as an entrepreneur who needs a 'small win'. He enjoys entering the trading app more when the market is rising, which gives him a sense of success.
Drivers
AvoidanceUnpredictabilityAccomplishment
Habit Components
RewardEmotional reliefJoy
Applicable Need
Achievement & WinsEmotional Resilience
Design Insight
He enjoys avoiding loss and seeing the reward — naturally logical.
35Ohad
Quote
At the beginning of the journey, entrepreneurs are very motivated with high drive — money, fame, recognition. There's a feeling that the journey is 'pastoral' and easier than it really is.
Drivers
Epic Meaning
Habit Components
Why (Big Goal)Joy
Applicable Need
Purpose & Vision
Design Insight
Epic Meaning and Calling — at the start of the journey, the entrepreneur is very driven and highly motivated.
36Dana
Quote
Constant innovations: 'Every time you enter and suddenly see something new — that's cool. It's also the feeling: great, I'm in the same tool but I'm not falling behind, I am leveraging.'
Drivers
Unpredictability
Habit Components
RewardJoy
Applicable Need
Stay UpdatedAchievement & Wins
Design Insight
Unpredictability — unexpected positive elements create variable rewards that form habits.
37Dana
Quote
An educational or knowledge-based product needs to establish itself as a reliable authority so that the user will trust its recommendations and content.
Drivers
Avoidance
Habit Components
Emotional relief
Applicable Need
Emotional SupportEnjoyable UX
Design Insight
Avoidance — users will avoid the product if they don't trust it as a reliable authority.
38Dana
Quote
Avoiding stagnation: 'Stagnation killed me — when I felt things weren't progressing. Failing is a thousand times better than things just not moving, no change, I didn't learn anything, I just stayed stuck. Stagnation kills.'
Drivers
AvoidanceAccomplishment
Applicable Need
Progress TrackingEmotional Resilience
Design Insight
Accomplishment — the drive to complete the task. Avoidance — the desire to avoid drives the user.
39Ohad
Quote
The need for 'fuel' along the way, especially during difficult times — addressing fears like uncertainty about money, time, and competition.
Drivers
AvoidanceScarcity
Habit Components
Why (Big Goal)Emotional relief
Applicable Need
Emotional ResilienceEmotional Support
Design Insight
Avoidance — difficulty to a certain extent can be a driver. Scarcity — offering an answer to that lack sparingly can also drive the user.
40Ohad
Quote
Watching French language learning videos with smiling people and a positive atmosphere gives him a 'good feeling' and 'lifts' him.
Drivers
Accomplishment
Habit Components
RewardJoy
Applicable Need
Enjoyable UX
Design Insight
Enjoyable habits — a habit is better embedded in enjoyment.
41Dana
Quote
Response to entrepreneurial loneliness and need for feedback: 'It's very lonely, and no one will ever care about a venture as much as you do. The ability — and I think this is why people are so excited about talking with ChatGPT — is because first of all, there's feedback, and a slight feeling that you're not alone.'
Drivers
AvoidanceOwnership
Habit Components
Emotional relief
Applicable Need
Emotional Support
Design Insight
Avoidance — so they'll engage in order not to feel alone. Ownership — the venture is the entrepreneur's 'baby'.
42Ohad
Quote
What is the entrepreneur's 'why'? — Fame and publicity: aspiring to see themselves on the cover of a tech magazine, proving success to friends and family. — Money: financial independence and work flexibility. — Creating impact: many are driven by a vision to create meaningful change, like improving women's wages or helping others.
Drivers
Social InfluenceEpic Meaning
Habit Components
Why (Big Goal)
Applicable Need
Purpose & Vision
Design Insight
Epic Meaning — creating impact. Social Influence — fame and publicity / money.
43Ohad
Quote
A state of 40–50 emails is a 'disaster' for him, and 70 emails 'sit on him' — creating emotional load that affects daily decisions, like skipping startup events.
Drivers
Avoidance
Habit Components
Trigger
Applicable Need
Order & ClarityEmotional Resilience
Design Insight
Avoidance — the desire to avoid an unpleasant situation drives the user. Trigger — this is a state where it's easier to drive the user to action.
44Noam
Quote
Noam emphasizes that he loves the Interactive Brokers and Wise apps because they are simple and display the most important information (like profit and loss) immediately upon opening.
Drivers
UnpredictabilityAvoidance
Habit Components
RewardJoy
Applicable Need
Enjoyable UXOrder & Clarity
Design Insight
The expectation of the (variable) reward drives him, and the desire to avoid loss.
45Nili
Quote
'When was the last time I worked with Todoist? Last week. I think I do it more as a habit — like Monday and Thursday. First I mark all the tasks I've finished — I clean.' 'Would I stop myself? Of course. There's no one like me who doesn't make a unicorn.' 'Wow, you're doing great — you're almost finishing Customer Discovery. Some entity that accompanies them and pops up to give them that encouragement.' 'They make sure you succeed because in the end you're very very frustrated.'
Drivers
AccomplishmentUnpredictability
Habit Components
RewardKeep trackJoy
Applicable Need
Progress TrackingAchievement & Wins
Design Insight
The desire for the reward (that's fun) after completing the task.
46Ohad
Quote
He sees creation as one of the important things.
Drivers
EmpowermentOwnership
Habit Components
Reward
Applicable Need
Achievement & WinsEnjoyable UX
Design Insight
Empowerment of Creativity & Feedback — giving the user the experience of creation and feedback on it reinforces ownership of the product.
47Noam
Quote
Entrepreneurship is a 'problem' and an intense emotional journey with sharp ups and downs, accompanied by feelings of loneliness and sometimes 'breaking'. The product needs to recognize and respond to this journey, provide a sense of accompaniment, and reduce loneliness.
Drivers
AvoidanceOwnership
Habit Components
Emotional relief
Applicable Need
Emotional SupportEmotional Resilience
Design Insight
Avoidance — the desire to avoid difficulty and the unpleasant feelings. Ownership — the venture is the entrepreneur's extension.
48Ohad
Quote
Creating and completing tasks gives him fun and satisfaction, as long as the workload is reasonable.
Drivers
AccomplishmentOwnership
Habit Components
RewardJoy
Applicable Need
Achievement & WinsEnjoyable UX
Design Insight
Accomplishment — the desire to reach and complete tasks reinforces ownership.